Registration & Attendee Experience

Your attendees register for a session, wait in a lobby, watch the live stream with chat, and can come back for the replay. This page follows that journey step by step, so you know what your audience sees at each point and what they can change on their own.

Access: this page describes what attendees see. Admins and marketers edit the webinar and session settings that shape it; only admins change Form Defaults and integrations. Every dashboard role can view a contact's registrations.

Attendee pages are in Romanian

The attendee app (live.yourdomain.com) and the public site (webinars.yourdomain.com) are currently in Romanian, with no language switch. Below, each label an attendee sees is quoted as it appears, followed by an English gloss. The Locale setting (on the webinar or in Settings → General) only changes how dates are written, such as month and weekday names; it doesn't translate any text. The exceptions are the content you write yourself (landing pages, emails, SMS), the built-in fallback text of landing-page forms (English, see Registration through a landing page), and the page that opens from an email's unsubscribe link (English).

The journey at a glance

1. The attendee finds your webinar on the public site, on a landing page, on the attendee app's home page, or through a link you shared.
2. They register, either on the attendee app's form or on a landing-page form.
3. They land in the lobby: confirmation, countdown, calendar button, optional SMS reminders and share buttons.
4. At start time they open the watch page: video on one side, chat on the other.
5. After the live ends, the same pages serve the replay.
6. At any point they can open the preferences page to change consents, cancel or unsubscribe.

Where attendees find your webinars

Place	What attendees see
Public site listing, webinars.yourdomain.com/webinars	Evenimente ("Events"): a highlighted card for the most relevant webinar (live first, then open, then scheduled, then replay), followed by a card for every public webinar, most recently created first. Cards show the next date or În curând ("Coming soon"), and a Pentru abonați ("For subscribers") badge on members-only webinars.
Webinar page, webinars.yourdomain.com/webinars/your-slug	Cover, title and description. With one upcoming session: its date and time and an Inscrie-te gratuit ("Register for free") button, or Participă ca abonat ("Join as a subscriber") on members-only webinars. With several: a Sesiuni disponibile ("Available sessions") list with an Inscrie-te ("Register") button per session. Every session that isn't archived is offered.
Your landing page	If the webinar has a Default Funnel, the webinar page address redirects to that funnel's landing page, keeping any campaign parameters. See Funnels.
Attendee app home, live.yourdomain.com	A featured session with an Înscrie-te gratuit ("Register for free") button, other open, live or replay sessions, and Evenimente care urmează ("Upcoming events") for scheduled ones. Each card leads to that session's registration form. Only public webinars appear.
A direct session link	live.yourdomain.com/ followed by the session ID opens that session's registration form.

Visibility decides where a webinar appears. Public webinars are listed everywhere above. Unlisted webinars are left out of the listings but their pages and session links work for anyone who has them. Private webinars aren't reachable: their session links show a "page not found" screen. See Creating a Webinar.

On the webinar page, times are shown in the webinar's time zone (or your organization's), with the zone abbreviation added when the visitor's browser is in a different zone. The attendee app shows times in the webinar's time zone (your organization's on its home page) without a zone label, so an attendee abroad sees your local time. Countdowns are exact regardless of time zone.

Registration in the attendee app

The registration form sits under the webinar's cover image, title and session date.

Field	Required	What it records
Name (placeholder Numele tău complet, "Your full name")	Yes	The contact's name.
Email (placeholder [email protected])	Yes, must look like an email address	The contact. One contact exists per email address in your organization.
Accept Termenii și condițiile, Politica de confidențialitate și prelucrarea datelor mele personale. ("I accept the Terms and Conditions, the Privacy Policy and the processing of my personal data.")	Yes	Acceptance of your terms of service and consent to data processing, recorded together from this one checkbox. The links under it open the terms and privacy pages on your public site.
Vreau să primesc newslettere, recomandări și oferte pe email de la (your organization's name) ("I want to receive newsletters, recommendations and offers by email from …")	No	Email marketing consent.

The button is Confirmă înscrierea ("Confirm registration"). The text of this form is fixed: Form Defaults apply only to forms on landing pages, not to this one.

In a browser where the person registered before, the name and email are filled in from their last registration.

The two prompts after submitting

Right after submitting, the attendee sees up to two prompts, one at a time. Each has Sari peste ("Skip") and a yes button:

1. Vrei recomandări personalizate? ("Do you want personalized recommendations?"), which explains that chat messages and poll answers may be used to understand their interests. Da, vreau recomandări ("Yes, I want recommendations") records the personalized-recommendations consent.
2. Vrei să primești aceste recomandări pe email? ("Do you want to receive these recommendations by email?"). Da, vreau emailuri ("Yes, I want emails") records email marketing consent.

A prompt is skipped when the person already gave that consent, including through the checkbox or in an earlier registration. Consents belong to the contact across your whole organization, so a choice made for one webinar applies to all of them.

Right after registering

The attendee lands in the lobby with a green banner: Felicitări, (first name)! ("Congratulations!") and Locul tău este rezervat. ("Your seat is reserved."), followed by the webinar title and date.

A confirmation email goes out at the same time if Registration Confirmation is on in Email Notifications, your organization has an email provider set up, and the address isn't flagged or restricted. Your email template can include a link back to the lobby that works on any device, plus calendar, share, preferences and cancel links. Admins and marketers can send or resend it from the contact's Webinars tab (Send confirmation / Resend confirmation); see Contacts.

Registering again or for several sessions

• Registering again for the same session with the same email doesn't create a duplicate. The person gets their existing registration back and goes straight to the lobby, without a second confirmation email.
• Each session is a separate registration with its own lobby, emails and reminders. To attend two sessions, the attendee registers for each one.
• If the attendee is already registered in this browser, the registration link opens the lobby directly.

Registration through a landing page

A landing page that belongs to a funnel can carry a registration form. When the page uses the complete form ({{funnel.form}}), its fields and text come from the funnel's form step, and anything the step leaves empty falls back to Form Defaults. The built-in fallbacks are English (for example Submit, and I accept the Terms and Conditions and Privacy Policy.), so set Form Defaults if your audience expects Romanian or another language. See Funnels and Landing Pages to build the form.

Point the consent links at your legal pages

The built-in targets of the terms and privacy links are /terms and /privacy, and your public site has no pages there. Set Terms URL and Privacy URL in Form Defaults, for example to /termeni-si-conditii and /politica-de-confidentialitate, the pages the attendee app's form links to.

Part of the form	Required	What it records
Email	Always	The contact.
Name, Phone, custom fields	As you set them in the form step	Name, phone number, and custom answers. When no name is submitted, one is derived from the email address, so maria.andor@… becomes "Maria Andor", and it replaces any name the contact already had.
Terms and privacy checkbox	Yes	Terms of service acceptance and data processing consent, recorded together from this one checkbox.
Email marketing checkbox	No, and you can hide it	Email marketing consent.
A phone number, if entered	—	SMS notification consent, without a separate checkbox. If the email marketing checkbox is also ticked, SMS marketing consent is recorded too.

When a webinar's funnel form is submitted:

• The registration goes to the session the page shows: the one in the page link, or otherwise the webinar's current session (live first, then open, scheduled, replay).
• The visitor moves to the funnel's next page, usually a thank-you page. That page can link to the attendee's lobby with {{session.lobby_url}}, or straight to the watch page with {{session.watch_url}}, and can show a Schimbă adresa de email ("Change email address") link for fixing a typo with {{registration.change_email}}; correcting the address re-sends the confirmation.
• Personalized recommendations aren't asked for on this form. The lobby offers them later.

Bot protection

If Turnstile Bot Protection is set up in Integrations, landing-page forms check each submission. Most visitors see nothing; a small challenge appears above the submit button only when the check needs the visitor to confirm they're human. The attendee app's own registration form isn't covered by this check.

When a landing-page submission is rejected, for example because the bot check failed or the webinar has no session left to register for, the visitor is sent back to the same page without any error message. If people report that "the form does nothing", check these causes first.

The lobby

The lobby is the attendee's home for the session, at live.yourdomain.com/ followed by the session ID and /lobby. What it shows depends on the time: before Live Starts At, between Live Starts At and Live Ends At, and after Live Ends At (the replay).

Before the session starts

Element	What it does
Începe în ("Starts in") countdown	Shows days while 48 hours or more remain, then hours and minutes, then minutes and seconds in the final hour.
Name and email	Who the attendee is registered as. The email can appear partly masked when they arrived through an email link.
Accesează Camera Live ("Enter the live room")	Opens the watch page. It works before the start too, so early arrivals can use the chat. On phones the same button stays pinned to the bottom of the screen.
Adaugă în calendar ("Add to calendar")	Opens Google Calendar with the event filled in. See Calendar and WhatsApp group.
Gestionează preferințele ("Manage preferences")	Opens the preferences page.
Vrei recomandări personalizate? card	Shown until the attendee gives the personalized-recommendations consent. Da, vreau recomandări records it and, if needed, asks about email recommendations.
Vrei notificări pe SMS? ("Want SMS notifications?") card	Shown when SMS is enabled for your organization and the contact has no phone number yet. See Phone notifications.
Grupul WhatsApp card	Shown when the webinar has a WhatsApp Group Invite Code. Intră în grupul WhatsApp ("Join the WhatsApp group") opens the group invitation.
Trimite mai departe ("Pass it on")	Trimite pe WhatsApp, Trimite pe Messenger and Trimite pe Email send the attendee's personal invitation link. See Share Links & Referrals.
Descarcă aplicația ("Download the app")	A Google Play badge.
Nu am reușit să trimitem emailuri la adresa ta ("We couldn't deliver emails to your address")	Shown when emails to the attendee's address bounced or were rejected. Schimbă adresa de email lets them correct it; the confirmation email is then re-sent to the new address.

Some lobby content can't be changed: the registration banner always invites the attendee to join the event's WhatsApp group or download the mobile app "to be closer to RestartiX", even when the webinar has no WhatsApp group, and the Descarcă aplicația section always links to the RestartiX Android app.

While the session is live

The countdown becomes Acum live ("Live now") with the time elapsed since the start, and the Accesează Camera Live button turns red. The calendar button, the SMS card and the WhatsApp group card are no longer shown.

The lobby doesn't change on its own at start time: when the countdown reaches zero it disappears, and the live state appears once the page is reloaded. The button to the watch page is there the whole time.

After the live ends

The lobby shows În reluare ("On replay") with the time left until the session's Featured Until date, and the main button becomes Vezi reluarea ("Watch the replay"). The personalized-recommendations card is no longer shown.

Phone notifications

When SMS is set up for your organization (SendSMS in Integrations), the lobby asks for a phone number before the session starts:

1. The attendee types a number. The Activează notificările ("Turn on notifications") button appears.
2. Saving records the number and SMS notification consent. A number that starts with a single 0 is treated as a Romanian number (+40); numbers from other countries need their + country code. If the number can't be read as a valid international number, nothing happens and no error is shown.
3. A second prompt asks Vrei să îți trimitem ocazional și oferte sau noutăți pe SMS? ("Should we occasionally send you offers or news by SMS too?"). Da, vreau oferte și noutăți ("Yes, I want offers and news") records SMS marketing consent; Sari peste skips it.
4. The card then reads Vei primi notificări pe SMS înainte de eveniment. ("You'll get SMS notifications before the event.")

Reminders and other SMS messages go only to contacts with SMS notification consent. The offers-and-news consent is recorded, but no message currently checks it. What the messages say is set in SMS Notifications.

WhatsApp notifications are never sent

Turning on WhatsApp Notifications in Integrations adds WhatsApp next to SMS in this prompt and on the preferences page, and records the attendee's WhatsApp choices. The platform doesn't send WhatsApp messages, so attendees who choose WhatsApp receive nothing on WhatsApp. The only WhatsApp features that work are the group invitation and WhatsApp share links.

Calendar and WhatsApp group

Adaugă în calendar in the lobby opens Google Calendar with the webinar title, start and end time (two hours after the start if the session has no Live Ends At), and the session's lobby link as the location. Confirmation and reminder emails can offer both Google and Outlook links. The event description comes from the webinar's Calendar Event Description, or your organization's Default Calendar Text in Settings → General; if both are empty, it's the webinar title followed by the lobby link.

Calendar links and multiple sessions

Calendar links always add the webinar's current session at the moment of the click: live first, then open, scheduled and replay, and within each of those the one whose Featured From is latest. If several sessions of the same webinar are open at once, an attendee registered for one of them can get another session's date in their calendar.

The WhatsApp group button appears when the webinar has a WhatsApp Group Invite Code (the code at the end of a chat.whatsapp.com/ invitation link). It's in the lobby before the session starts, in the watch page's share menu, and available to emails as {{whatsapp_group_url}}.

In the lobby and on the watch page, both buttons go through the tracked links described in Share Links & Referrals, so their clicks show up on the contact's Shares tab.

The watch page

Accesează Camera Live opens the watch page: the video on the left (on top, on phones) and the chat on the right (below). It has no header or footer, and the cookie banner and cookie-settings button are hidden here. See Cookie Consent.

• Video: the session's Playback URL. YouTube watch, youtu.be and live links are turned into the embedded player; other links load as they are. Before a URL is set, the video area is empty.
• Chat header: the attendee's name, an online count (refreshed about every 15 seconds; it can be a simulated figure if Simulate online count is on for the session, see Sessions), and a share menu with Trimite pe WhatsApp, Trimite pe Messenger, Trimite pe Email and, if set up, Intră în grupul WhatsApp.
• Chat: attendees post messages, react with emoji (one reaction per message), reply with Răspunde ("Reply") and report with Raportează ("Report"). A pinned message stays at the top of the chat, and announcements appear in the message list. See Chat & Moderation and Chat Announcements.
• Polls: an active poll opens as a pop-up. See Polls.
• Offers: an active offer shows as a banner in the chat and opens its checkout link in a new tab. See Offers.
• Feedback: when a moderator asks for feedback, a form with a star rating and an optional comment opens. See Feedback & Testimonials.
• Moderation: a muted attendee sees Ai fost restricționat de la trimiterea mesajelor. ("You've been restricted from sending messages.") in place of the message box. A banned attendee sees Ai fost eliminat din chat. ("You've been removed from the chat.") in place of the chat, while the video keeps playing.

Opening the watch page marks the registration as attended, even before the session starts. On the contact's Webinars tab, Attended Via reflects their most recent visit: pre_show (before the start), live or replay, or evergreen for evergreen webinars.

For members-only webinars, the watch page first checks the attendee's membership, and the video plays in a player without YouTube's links out.

After the session

Once Live Ends At passes, the lobby and watch page switch to the replay, using the same Playback URL. On the session's Featured Until date, the session is archived and leaves the public site's listings.

Archived sessions stay open in the attendee app

The attendee app doesn't close a session when it's archived. Anyone with a link to it can still register, and get a confirmation email, and the replay keeps playing from the session's Playback URL. A saved Playback URL can be changed but not cleared (see Sessions & Lifecycle), so to stop replay access, replace it with another link, or make the video itself private or unavailable on your video platform.

Coming back later or on another device

Web attendees don't have accounts. The attendee app remembers the registration in the browser where it was made.

• Same browser: the session link, or the session card on the attendee app's home page, opens the lobby directly.
• Another device or browser: the links in your emails carry the registration, so opening one lands the attendee in their lobby without registering again. The attendee can also fill in the registration form again with the same email: they get their existing registration back.
• Cleared browser data: same as another device.
• Members-only webinars: the attendee signs in on each device with a 4-digit code or a sign-in link sent by email. See Members-Only Webinars.
• Mobile app: if your organization has a mobile app, attendees sign in there with their email address and register from the app, giving the same terms and data processing consent. See Push Notifications & Mobile App.

The preferences page

Attendees open it with Gestionează preferințele in the lobby, or from the preferences or cancel link in your emails (the cancel link opens the cancel dialog right away). It's titled Alege cum vrei să te ținem la curent ("Choose how you want us to keep you posted") and shows the webinar title and the address they registered with, partly masked (for example j***[email protected]). Înapoi la webinar ("Back to the webinar") returns to the lobby.

Section	What the attendee can do
Nume ("Name")	Change their name.
Email	Turn Recomandări pe email (email marketing) and Recomandări personalizate (personalized recommendations) on or off.
Notificări push ("Push notifications")	Shown only when Mobile Push is enabled in Integrations. Notificări despre eveniment ("Event notifications") and Oferte și noutăți ("Offers and news"). Without the app installed, a note asks them to install it.
Telefon ("Phone")	Shown only when SMS or WhatsApp is enabled. Add or change a number, remove it with Șterge numărul ("Delete number"), which also withdraws all phone consents, and turn Notificări despre eveniment and Oferte și noutăți on or off. A phone number is required to turn on a phone option.

Changes apply when the attendee clicks Salvează preferințele ("Save preferences"). Consents are organization-wide, so a change here applies to every webinar. The terms and data processing consent can't be withdrawn from this page.

At the bottom are two buttons:

Button	Effect
Anulează înregistrarea ("Cancel registration")	After confirming with Da, anulează ("Yes, cancel"), with an optional reason, cancels this registration. The session's reminder, starting and replay notifications stop; consents stay as they are.
Dezabonare completă ("Unsubscribe completely")	After confirming with Da, dezabonează-mă ("Yes, unsubscribe me"), cancels this registration and withdraws every optional consent the contact has given your organization. Their other registrations aren't canceled.

Once a registration is canceled, the attendee's next visit to the session link shows the registration form again. Admins and marketers can also cancel a registration with Revoke on the contact's Webinars tab, which additionally removes the person from that session's chat; see Contacts.

The unsubscribe link in your emails is separate: it opens a page in English, Unsubscribe from marketing emails, where Confirm Unsubscribe withdraws email marketing consent only.

The preferences page has no option to delete personal data. Attendees who want their data erased contact you, and you handle it as a GDPR request. When an attendee changes their email address, a deletion request for the old address is also added to your GDPR requests.

Waitlist

The Waitlist switch on a webinar's settings lets its landing-page forms keep accepting submissions when the webinar has no session left to register for, because none exist or all are archived. A submission then records the person as a waitlist entry, not as a registration. Combine the switch with an automation to confirm the entry and to notify people when a new session opens; see Automations.

Landing pages can show waitlist-specific content with {{#if is_waitlist}}. The attendee app has no waitlist screen: a link to an archived session still shows its registration form (see After the session).

Restricting who can attend

• Private visibility hides the webinar's own pages: its webinar page and session links show "page not found". Published landing pages of its funnels stay reachable, and their forms still register people; see Creating a Webinar.
• Members Only replaces the registration form with a sign-in, and only members with an active membership can watch. See Members-Only Webinars.
• The Password field in a webinar's settings doesn't restrict anything: attendees are never asked for it. Don't rely on it to keep content private.

Related pages

• Sessions & Lifecycle: the dates that drive each phase.
• Share Links & Referrals: how invitations are tracked.
• Email Notifications, SMS Notifications, Push Notifications & Mobile App: the messages attendees receive.
• Webinar Overview & Attribution: where registrations came from.
• Live Control Panel: what your moderators see while attendees watch.