Custom Domains

Your organization runs on three addresses under your own domain: a public site for your webinars and landing pages, an attendee app for registration and live sessions, and the dashboard for your team. Setting them up takes a few DNS records on your side and some setup by the RestartiX team.

Access: there's no domain setting in the dashboard. Domains are set up, and changed later, together with the RestartiX team.

Your three addresses

Address	What it serves	Who uses it
webinars.yourdomain.com	The public site: your webinar list, landing pages (/p/…), the legal pages (/termeni-si-conditii, /politica-de-confidentialitate, /politica-cookies), and share and tracked links	Visitors and prospects
live.yourdomain.com	The attendee app: registration (/<session>), lobby, watch page and preferences page	Registered attendees
dashboard.yourdomain.com	The dashboard	Your team

Everything is served over HTTPS. Only these subdomains point to RestartiX; your main domain and your other subdomains stay where they are.

Set up your domains

1. Tell the RestartiX team which domain to use. They prepare the three addresses on the platform and link them to your organization.
2. The RestartiX team sends you the DNS records to add.
3. Add the records at your DNS provider exactly as given: the same host names, record types and values.
4. Wait for the records to spread and for HTTPS certificates to be issued. This takes from a few minutes to several hours. Certificates are issued automatically; there's nothing to upload.
5. Open each address to check it works (see Troubleshooting).

The records are usually CNAME records, and for some addresses A records plus a TXT record that proves you own the domain. Always use the values the RestartiX team gives you, since they're specific to your setup.

If your DNS is on Cloudflare

Set each record's proxy status the way the RestartiX team tells you. The Cloudflare Cache Purge integration only has an effect if webinars.yourdomain.com goes through your own Cloudflare zone.

CAA records

If your domain has CAA records, which limit who may issue certificates for it, ask the RestartiX team which certificate authorities to allow. Otherwise the certificates can't be issued.

What uses your domains

• Links in emails and SMS messages. Registration, lobby, watch and preferences links point to live.yourdomain.com; share links and tracked SMS links point to webinars.yourdomain.com. Set up your domains before you send anything.
• Calendar events. The calendar links, in the lobby (Adaugă în calendar, "Add to calendar") and in your emails, include the session's lobby link on live.yourdomain.com.
• Unsubscribe links in your emails are served from the platform's own address, not from your domain.
• Links already sent keep the address they were created with. If you change domains later, messages sent before the change still point to the old addresses.
• The dashboard address is where your team signs in. The organization you see depends on the account you sign in with, not on the address.

Troubleshooting

What you see	What it usually means
The browser can't find the address	The DNS records are missing or haven't spread yet. Check them against what the RestartiX team sent, then wait.
A certificate or "not secure" warning	The certificate hasn't been issued yet: wait a little. If it persists, check for CAA records (see above).
"Unknown domain" on webinars.yourdomain.com	The address reaches the platform but isn't linked to your organization yet. Contact the RestartiX team.
Unknown Domain in the attendee app, with "This domain is not configured for any organization." or "Unable to resolve organization for this domain."	Same as above, or the platform couldn't be reached at that moment. Reload; if it persists, contact the RestartiX team.
Links in your emails or SMS messages point to the wrong address	Your organization's addresses need updating on the platform. Contact the RestartiX team.