SMS Notifications

RestartiX can text your registrants a reminder before a session, a message when it goes live and a message when the replay is available. Messages go out through your SendSMS.ro account, only to people who gave you a phone number and agreed to SMS notifications.

Access: only admins can change SMS settings and send a test SMS (the Settings area appears only for admins). Everyone on your team can view SMS analytics and a contact's SMS history.

Before you start

• Set up and enable the SendSMS integration in Settings → Integrations. The Sender ID you enter there (up to 11 letters and digits) is what recipients see as the sender.
• Your attendees need to give you a phone number and agree to SMS notifications. See Who receives SMS.

Message types

Message	When it's sent	Built-in text
Webinar Reminder	Before the session starts, based on your SMS reminder timing (default 30 minutes).	{{webinar_title}} starts in {{starts_in}}. Join: {{url}}
Webinar Starting Now	When the session goes live: within a few minutes after its Live Start time, or right away if someone on your team switches it to live earlier.	{{webinar_title}} is LIVE now! Join: {{url}}
Replay Available	When the session moves to replay: within a few minutes after its Live End time, or right away if someone switches it to replay.	{{webinar_title}} replay is available until {{replay_until}}. Watch: {{url}}

All three are on by default, and you can replace any built-in text with your own.

Write your own text for Romanian audiences

The built-in texts are in English, while {{starts_in}} follows the webinar's locale. With a Romanian locale, the built-in reminder reads like "… starts in 30 minute. Join: …". Enter your own text in Romanian to avoid the mix.

Who receives SMS

A contact receives these messages for a session when all of these are true:

• They're registered for the session and haven't canceled. The reminder goes only to people who haven't joined yet; the starting now and replay messages also go to people who already joined.
• They have a phone number on file.
• They have agreed to SMS notifications and haven't withdrawn it.
• Their email isn't flagged and their processing isn't restricted (see Contacts).

How attendees agree to SMS

• In the lobby. Before the session starts, when SendSMS is enabled and the attendee hasn't given a number yet, the lobby in the attendee app asks Vrei notificări pe SMS? ("Do you want SMS notifications?") with a phone field. Clicking Activează notificările ("Turn on notifications") saves the number and records the consent. A follow-up question then offers occasional offers and news by SMS (RestartiX doesn't currently send marketing SMS), and the lobby confirms Vei primi notificări pe SMS înainte de eveniment. ("You'll get SMS notifications before the event.").
• On a landing page form. If your registration form has a phone field, entering a phone number counts as agreeing to SMS notifications.
• On the preferences page. Under Telefon ("Phone"), the attendee can tick SMS in the Notificări despre eveniment ("Event notifications") group.

Attendees stop SMS by unticking SMS on their preferences page, by deleting their number there with Șterge numărul ("Delete number"), which also withdraws their SMS consents, or by canceling their registration.

Phone number format

Numbers that start with 0 are treated as Romanian numbers (+40). Attendees outside Romania need to enter their number with the international prefix, starting with + or 00.

No WhatsApp messages are sent

If you switch on WhatsApp Notifications in Integrations, the lobby and preferences page also offer WhatsApp, and attendees who choose it are told they'll be notified on WhatsApp. RestartiX doesn't send WhatsApp messages: the option only records the attendee's choice. Only SMS messages are sent.

Turn messages on or off and set the timing

1. Go to Settings → SMS Notifications.
2. Use the switch on Webinar Reminder, Webinar Starting Now and Replay Available.
3. When Webinar Reminder is on, enter Send reminder (minutes before start): 1 to 120 minutes. The default is 30.
4. Click Save SMS Settings.

SMS reminders are sent by the same periodic check as email reminders, every 15 minutes by default (see Send Reminders on Background Jobs):

• The SMS goes out on the first check after the session comes within your window, so it can arrive up to one check later than the number you set.
• Values below 15 minutes behave like 15.
• Each registration gets at most one SMS reminder. Moving a session after the reminders went out doesn't send them again.

Customize the text

Each card has a Message Text field. Leave it empty to use the built-in text, shown as a placeholder. Open Available variables on the card to see what you can use:

Variable	What it contains	Reminder	Starting now	Replay
{{webinar_title}}	Webinar title	Yes	Yes	Yes
{{starts_in}}	Time left until the start when the SMS is sent, e.g. "25 minutes" or "25 minute"	Yes	—	—
{{replay_until}}	The date the replay stops being available (the session's Featured Until date)	—	—	Yes
{{url}}	A short link to the session's lobby	Yes	Yes	Yes

Any other {{…}} placeholder is sent exactly as you typed it.

The link

{{url}} becomes a short link on your public site, like https://webinars.yourdomain.com/r/AbCd1234. It opens the session's lobby in the attendee app, and the first click is recorded as a click on that SMS. If your public site domain isn't set up, the plain lobby link is used instead and clicks aren't tracked.

Characters and length

Before sending, RestartiX replaces characters that don't fit the standard SMS character set: Romanian diacritics (ă, â, î, ș, ț and their capitals) become plain letters, accented vowels (á, é, í, ó, ú, ü) lose their accents, long dashes become -, curly quotes become straight quotes and … becomes .... Other characters, such as emoji, are sent as they are.

RestartiX doesn't shorten your text. A single SMS holds 160 standard characters, or 70 when the text contains other characters such as emoji. Remember that the webinar title and the link are inserted into the text. Longer messages may be sent and billed as several SMS by your provider.

Automation texts

Automations can also send SMS (see Automations). An automation's Send SMS step uses either Custom text or one of the built-in SMS templates. For the Webinar Reminder, Webinar Starting and Replay Available templates, the step uses the text you set on this page, if you set one.

• The Waitlist Confirmation and Waitlist — Session Available cards show the built-in texts automations use for waitlists:

  • Te-ai inscris pe lista de asteptare pentru {{webinar_title}}. Te vom anunta cand o noua sesiune devine disponibila. ("You've joined the waiting list for . We'll let you know when a new session becomes available.")
  • {{webinar_title}} - o noua sesiune este disponibila! Inscrie-te: {{register_url}} (" - a new session is available! Sign up: ")

  Text you type in these two cards isn't saved. To send different wording, choose Custom text in the automation step.

• In an automation step, only {{webinar_title}}, {{register_url}}, {{webinar_fulldate}}, {{webinar_date}}, {{webinar_time}} and {{whatsapp_group_url}} are filled in. If a step reuses the reminder, starting now or replay text, {{starts_in}}, {{replay_until}} and {{url}} are sent as typed, so write custom text for automations instead.

Send a test SMS

1. Go to Settings → SMS Notifications and click Send Test SMS.
2. Enter the Phone Number in international format without the +, for example 40727363767.
3. Optionally enter a Message Text. If you leave it empty, the SMS reads "Test SMS from RestartiX Webinars".
4. Click Send Test.

The result shows SMS sent! with the provider's message ID, or the error. The test needs the SendSMS integration to be enabled. It sends the text as typed (with the same character replacements), doesn't fill in variables, has no delivery tracking and doesn't appear in SMS analytics.

Track delivery and clicks

SendSMS reports back whether each message reached the phone. Each SMS has one of these statuses:

Status	Meaning
sent	SendSMS accepted the message. No delivery report yet.
delivered	The message reached the phone.
undelivered	The network couldn't deliver it.
failed	SendSMS rejected the message or reported a failure. Hover the status to see the error.

A message's first click on its {{url}} link is also recorded. See the totals in Analytics → SMS and one person's history on their contact page, SMS tab.