Feedback & Testimonials
At any point in a session, usually near the end, you can ask attendees to rate it. Ratings and comments arrive in the live control panel as attendees send them, and you can turn the best comments into testimonials for the webinar.
Access: admins and moderators can request feedback and approve testimonials. Everyone who can open the live control panel can read the responses.
Request feedback
- In the live control panel, find the Feedback widget and click the green power button (Request feedback).
- Confirm.
The widget gets a Live badge and shows "Waiting for responses..." until the first responses come in. Requesting feedback also posts a short message in the chat, which you can reword or turn off in Chat Announcements.
To stop, click the red power button (Stop feedback) and confirm. The form closes for attendees. Nothing is posted in the chat when you stop.
If you request feedback again later, attendees who closed the form without answering see it again. Attendees who already answered aren't asked again.
Stop the form when you're done
The form stays on until you stop it, including during the replay. Attendees who open the live room while it's on see it when they arrive.
What attendees see
A window opens over the chat in the live room:
- The question Cum ți s-a părut? ("How did you like it?") with a rating from 1 to 5 stars, which is required.
- An optional comment box, Spune-ne părerea ta (opțional)... ("Tell us what you think (optional)..."), limited to 500 characters.
- The buttons Trimite ("Send") and Închide ("Close").
After sending, they see Mulțumim pentru feedback! ("Thanks for your feedback!"). Each attendee can answer once per session and can't change their answer afterward. Banned attendees don't see the form.
Read the responses
Once responses come in, the Feedback widget shows the average rating (to one decimal), the number of responses and the number of comments, meaning responses with text.
Click the summary, or the list icon, to open the full list, Feedback. It shows every response, newest first, with the attendee's name as it appears in the chat, their stars, the time and their comment.
Responses also appear in the attendee's activity dialog (click their name in the chat, see See who's chatting). For attendees who consented to behavioral tracking, the fact that they responded and their rating are recorded on their contact, so you can use the Feedback Submitted segment rule (Segments); submitted feedback also counts toward the lead score.
Approve a testimonial
In the Feedback list, every response with a comment has an Approve as Testimonial button. Click it to save the response as an approved testimonial for the webinar. The button changes to ✓ Approved, and each response can only be approved once. Ratings without a comment can't be approved.
A testimonial is made of:
| Part | Taken from |
|---|---|
| Quote | The attendee's comment. |
| Name | The attendee's name as shown in the chat, or "Participant" if it isn't known. |
| Rating | The attendee's stars. |
| Company | Left empty. |
How testimonials are used
- Approved testimonials are publicly readable, together with the name and rating on them.
- When you generate a landing page for the webinar with AI, up to ten of its approved testimonials, with their names, quotes, companies and ratings, are given to the AI as real quotes to use instead of invented ones, and they stay in the stored record of that generation. See Landing Pages.
- The dashboard has no screen that lists testimonials, and an approved testimonial can't be edited or removed there.
Approve only what you're comfortable publishing
Approval can't be undone from the dashboard, and the testimonial carries the attendee's name. Read the comment before you approve it. What attendees are told about testimonials is in Testimonials and Feedback in the attendee Terms of Service.