Chat Announcements
Chat announcements are the short automatic messages posted to the live chat when your team opens or closes a poll, requests feedback, or shows or hides an offer. They tell attendees what changed on their screen. You can reword each one or switch it off, for your whole organization.
Access: admins can change chat announcements. The Settings area where they live is only shown to admins.
The messages
Go to Settings → Chat Announcements. Each message has its own card:
| Message | Posted when | Built-in text (Romanian) | {{name}} is replaced by |
|---|---|---|---|
| Poll Opened | A poll is activated. | 📊 Sondaj deschis: „{{name}}” ("Poll opened: …") | The poll question. |
| Poll Closed | A poll is deactivated. | Sondaj închis: „{{name}}” ("Poll closed: …") | The poll question. |
| Feedback Requested | Feedback is requested. | ⭐ Spune-ne părerea ta! ("Tell us what you think!") | Not available. |
| Offer Activated | An offer is shown. | 🎁 Ofertă specială disponibilă: „{{name}}” ("Special offer available: …") | The offer's title. |
| Offer Closed | An offer is hidden. | Ofertă închisă: „{{name}}” ("Offer closed: …") | The offer's title. |
All five are on by default and use the built-in text. Nothing is posted when feedback is stopped.
Change a message
- Go to Settings → Chat Announcements.
- On the message's card, type your text in Message Template. Use
{{name}}where the poll question or offer title should appear; the card's Available variables lists what you can use. - To go back to the built-in text, empty the field.
- Click Save Chat Announcement Settings.
Turn a message off
- Switch off the toggle at the top of the message's card.
- Click Save Chat Announcement Settings.
When a message is off, nothing is posted to the chat for that event. The poll, offer or feedback form still opens and closes as usual.
How announcements behave
- They appear in the chat as centered, gray, italic lines, without a sender's name. Links in them aren't clickable, so to share an offer's link use Send offer to chat (see Offers).
- They're posted by the live control panel of the team member who opens or closes the poll, offer or feedback form, using the settings loaded when that panel was opened. Reload any open control panel after saving changes.
- A chat message can be at most 300 characters. If the finished message, with
{{name}}filled in, is longer, it isn't posted, so keep templates short when your poll questions or offer titles are long. - When you open a poll while another one is active, the first poll closes without a Poll Closed message.
- The live control panel has no way to remove an announcement from the chat once it's posted.
- The same settings apply to every webinar and session in your organization.
To run polls, offers and feedback, see Polls, Offers and Feedback & Testimonials.