Data Export
Download your webinar registrations as a CSV file so you can analyse them in a spreadsheet or in your own reporting tools, for example to calculate cost per lead and cost per acquisition against your ad spend. You'll find it under Settings → Export.
Access: admins only. The file can contain contact details, so other roles see a notice instead of the export.
Downloading registrations
- Optionally pick a date range under Registered between. Leave it empty to export all registrations. Both days are included.
- Optionally pick a Webinar. All webinars exports every webinar.
- Under Personal data columns, tick the contact details to include: Email, Name and Phone. Email and name are ticked by default. Leave them all unticked for a file with no personal data, only IDs, attribution and scores.
- Click Download CSV.
Dates are interpreted in your browser's timezone, and the times in the file use it too.
One export holds at most 100,000 rows. If more registrations match, the page tells you the file stopped at the limit; narrow the date range and export the rest separately.
What's in the file
There is one row per registration. A person who registered for three webinars appears on three rows, with the same email.
The email, name and phone columns appear only when you tick them. name is the name the person gave when registering, and phone is empty when they didn't give one.
| Column | What it contains |
|---|---|
registered_at | When the person registered |
email | The contact's email address |
name | The contact's name |
phone | The contact's phone number |
webinar_id, webinar_title | The webinar |
session_id, session_starts_at | The session they registered for and when it goes live |
status | registered, attended, no_show or canceled |
attended, attended_via, attended_at | Whether they joined, how (live, replay or evergreen) and when |
canceled_at | When the registration was canceled, if it was |
contact_first_seen_at | When this contact first appeared in your organization |
contact_total_webinars | How many webinars the contact has registered for |
is_new_contact | Whether this registration created the contact |
utm_source, utm_medium, utm_campaign, utm_content, utm_term | The UTM parameters of the link they registered from |
click_platform, click_id | The ad platform and its click ID (for example Meta's fbclid), for matching to ad reports |
ref_source | The referral source, for share links |
landing_url | The page they registered on |
country_code, device_type | Where they registered from, and on what kind of device |
lead_score | The contact's lead score for this webinar, or their overall score when there's no per-webinar one |
Attribution columns are empty when the registration wasn't tracked through a funnel, or when the link carried no UTM parameters.
The file starts with a byte-order mark so Excel opens it as UTF-8 and shows diacritics correctly.
Privacy
- Contacts whose processing is restricted (GDPR Art. 18) are left out of every export. See GDPR.
- Every download adds an Exported Registrations entry to the audit log, with the filters used, the personal data columns included and the number of rows.
- Once downloaded, the file is outside the platform. Store and share it according to your organization's data-protection policy.